Terms and Conditions — Poki Com Platform Rules

1. Introduction

Welcome to poki com. These terms and conditions govern your use of the poki com website, mobile application, and all services provided through our platform. When we say "poki com," "we," "us," or "our," we are referring to the company operating this online gaming platform at the domain poki-com.org. When we say "you" or "player," we mean any individual who accesses, browses, registers on, or uses poki com in any capacity.

By accessing poki com, whether through a desktop browser, mobile browser, or our dedicated app, you confirm that you have read, understood, and agreed to these terms in their entirety. If you do not agree with any part of these terms, you should stop using poki com immediately and close any accounts you may have created. These terms form a legally binding agreement between you and poki com, so please take the time to read them properly rather than just scrolling past. We have tried to write them in plain, clear English rather than dense legal language because we believe you deserve to actually understand the rules of the platform you are using.

2. Eligibility

To use poki com, you must meet the following eligibility requirements. These are non-negotiable, and we actively verify compliance:

• Age Requirement: You must be at least 18 years old to create an account on poki com. We reserve the right to request identity verification documents at any time to confirm your age. If we discover that a player is under 18, their account will be immediately suspended, any deposits will be refunded, and any winnings will be voided.
• Legal Capacity: You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction. By registering on poki com, you confirm that online gaming is legal in your location and that you are not violating any local laws by using our platform.
• One Account Per Person: Each individual is permitted only one account on poki com. Creating multiple accounts is a serious violation of these terms and will result in all accounts being permanently closed, with balances forfeited.
• Accurate Information: All information you provide during registration and throughout your use of poki com must be truthful, accurate, and up to date. Providing false information — including but not limited to name, age, address, or payment details — is grounds for immediate account termination.

3. Account Registration

When you create an account on poki com, you are responsible for maintaining the security and confidentiality of your login credentials. Do not share your username or password with anyone else. If you suspect that someone has gained unauthorized access to your poki com account, you must contact our support team immediately at [email protected] so we can secure your account and investigate the situation.

Poki com reserves the right to request identity verification (KYC) at any point during your use of the platform. This may include submitting a copy of your national ID card, passport, or driving license, as well as proof of address and proof of payment method ownership. KYC verification is a standard industry practice designed to prevent fraud, money laundering, and underage gambling. Refusal to complete verification when requested may result in account restrictions or suspension until the process is completed.

Your poki com account is personal and non-transferable. You may not sell, rent, or give access to your account to any other person. Any attempt to transfer account ownership will result in immediate termination of the account.

4. Deposits and Withdrawals

Poki com supports deposits and withdrawals through bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT). Here are the key rules governing financial transactions on poki com:

• Deposits: Deposits via mobile financial services (bKash, Nagad, Rocket) are processed instantly. The minimum deposit amount is 200 BDT. Poki com does not charge any fees on deposits. You must only deposit funds from payment methods that are registered in your own name.
• Withdrawals: Withdrawal requests are typically processed within 5 minutes for mobile financial services and within 24 hours for bank transfers. The minimum withdrawal amount is 500 BDT. You must withdraw to the same payment method used for your most recent deposit, unless otherwise approved by our finance team.
• Verification Before Withdrawal: Poki com may require identity verification before processing your first withdrawal or any withdrawal above 50,000 BDT. This is a standard security measure to protect both you and our platform from fraud.
• No Third-Party Payments: You may not deposit or withdraw using payment methods belonging to another person. All financial instruments used on poki com must be registered in the account holder's name. Violations will result in account suspension and potential forfeiture of funds.

5. Bonuses and Promotions

Poki com may offer bonuses, promotions, free spins, cashback, and other incentives from time to time. Each promotional offer on poki com comes with its own specific terms, including wagering requirements, maximum bet limits during wagering, game restrictions, and expiration dates. These specific terms will be clearly stated on the promotion page or communicated to you when the offer is made.

General rules that apply to all bonuses on poki com unless stated otherwise:

• Bonus funds must be wagered a specified number of times before they can be withdrawn. The standard wagering requirement is 25x the bonus amount, but this may vary by promotion.
• Maximum bet while wagering bonus funds is 500 BDT per round or spin. Exceeding this limit may void your bonus and any associated winnings.
• Bonuses have an expiration period — typically 30 days from the date of activation. Unused bonus funds and any remaining wagering requirements will be forfeited after expiration.
• Poki com reserves the right to modify or cancel any promotion at any time. We also reserve the right to exclude specific players or groups of players from promotional offers at our discretion.
• Bonus abuse, including but not limited to creating multiple accounts to claim the same offer, using betting strategies designed solely to clear wagering requirements with minimal risk, or colluding with other players, will result in bonus forfeiture and may lead to account termination.

6. Gameplay Rules

All games available on poki com are powered by certified random number generators (RNGs) that have been tested and verified by independent auditing firms. The outcomes of all games — including slots, fishing games, table games, and live dealer games — are completely random and cannot be predicted or manipulated by poki com or any third party.

In the event of a technical malfunction during gameplay, poki com reserves the right to void the affected round and refund the player's stake. If a game displays an incorrect result due to a software error, the corrected result will take precedence. Poki com is not liable for any losses incurred due to technical issues, including but not limited to internet connectivity problems on the player's end, device malfunctions, or power outages.

Published Return to Player (RTP) percentages on poki com are theoretical long-term averages and do not guarantee specific results in any individual session or for any individual player. Short-term results may vary significantly from stated RTP figures.

7. Responsible Gaming

Poki com is committed to promoting responsible gaming. We believe that online gaming should be a form of entertainment, not a source of financial stress or personal hardship. To support responsible gaming, poki com provides the following tools:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits on your poki com account. Once set, limits can only be increased after a 72-hour cooling-off period.
• Session Reminders: You can enable time reminders that notify you after a specified period of continuous play.
• Self-Exclusion: If you feel you need a break from gaming, you can self-exclude from poki com for periods of 1 week, 1 month, 3 months, 6 months, or permanently. During self-exclusion, you will not be able to access your account or place any bets.
• Account Closure: You may permanently close your poki com account at any time by contacting our support team. Any remaining balance will be returned to you.

If you believe you or someone you know may have a gambling problem, please visit our Responsible Gaming page for more information and resources.

8. Prohibited Activities

The following activities are strictly prohibited on poki com. Violation of any of these rules may result in immediate account suspension, forfeiture of funds, and permanent ban from the platform:

• Using automated software, bots, scripts, or any form of artificial intelligence to play games or interact with poki com.
• Exploiting bugs, glitches, or technical errors in any game or platform feature for personal gain. If you discover a bug, you are required to report it to our support team immediately.
• Engaging in collusion with other players to gain an unfair advantage in any game.
• Using poki com for money laundering or any other illegal financial activity.
• Attempting to reverse-engineer, decompile, or hack any part of the poki com platform.
• Engaging in abusive, threatening, or harassing behavior toward poki com staff or other players.
• Creating multiple accounts for any reason, including but not limited to bonus abuse.

9. Account Termination

Poki com reserves the right to suspend or permanently close any player account at our sole discretion if we reasonably believe that the player has violated these terms and conditions, engaged in fraudulent activity, or poses a risk to the integrity of our platform. In cases of account termination due to terms violations, poki com may withhold any remaining account balance pending investigation. If the investigation confirms a violation, forfeited funds will not be returned.

You may also close your own poki com account at any time by contacting customer support. Voluntary account closure requests are processed within 48 hours. Any remaining real-money balance will be withdrawn to your registered payment method before the account is closed.

10. Limitation of Liability

Poki com provides its services on an "as is" and "as available" basis. While we strive to maintain uninterrupted service, we do not guarantee that the platform will be available at all times or free from errors. Poki com is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to financial losses from gaming, technical malfunctions, unauthorized account access resulting from your failure to protect your login credentials, or service interruptions caused by circumstances beyond our reasonable control.

Poki com's total liability to any player in any 12-month period shall not exceed the total amount deposited by that player during the same period.

11. Changes to These Terms

Poki com reserves the right to update or modify these terms and conditions at any time. When we make significant changes, we will notify registered players via email or through an in-platform notification. The updated terms will also be posted on this page with a revised "Last Updated" date. Your continued use of poki com after changes have been posted constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and close your account.

12. Contact Information

If you have any questions, concerns, or complaints about these terms and conditions or any aspect of the poki com platform, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week, and we aim to respond to all inquiries within 2 hours.

Email: [email protected]

For more information about our platform, visit our About Us page. For details on how we handle your personal data, please read our Privacy Policy.