Privacy Policy — How Poki Com Protects Your Data

1. Overview

This privacy policy applies to all services provided by poki com through our website at poki-com.org and our mobile application. When we say "poki com," "we," "us," or "our," we are referring to the company that operates this online gaming platform. When we say "you" or "player," we mean anyone who visits, registers on, or uses poki com in any way.

We built poki com specifically for Bangladeshi players, and we understand that trust is everything in this market. You are sharing sensitive information with us — your real name, your phone number, your bKash or Nagad details — and we take that responsibility seriously. This is not a generic privacy policy copied from some template. Every section below reflects the actual data practices of poki com, written in plain English so you can actually understand what is happening with your information.

By using poki com, you consent to the collection and use of your data as described in this privacy policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.

2. Data We Collect

Poki com collects different types of data depending on how you interact with our platform. Here is a complete breakdown:

Information You Provide Directly:

• Registration Data: When you create a poki com account, we collect your full name, email address, phone number, date of birth, and the password you choose. This is the minimum information we need to set up your account and verify your eligibility.
• Identity Verification (KYC): When you request a withdrawal or when we need to verify your identity, poki com may ask for a copy of your national ID card, passport, or driving license, along with proof of address such as a utility bill or bank statement.
• Payment Information: When you make deposits or withdrawals through bKash, Nagad, Rocket, or bank transfer, we collect transaction details including the payment method used, transaction amounts, and account identifiers. Poki com does not store your full mobile financial service PIN or bank account passwords.
• Communications: If you contact our support team via live chat, email, or any other channel, we keep records of those conversations to improve our service and resolve disputes.

Information Collected Automatically:

• Device Information: We collect data about the device you use to access poki com, including device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Poki com tracks how you interact with our platform — pages visited, games played, session duration, bet amounts, win/loss records, and feature usage patterns.
• Location Data: We collect approximate location information based on your IP address. Poki com does not use GPS tracking or precise geolocation unless you explicitly grant permission through your device settings.
• Log Data: Our servers automatically record information including your IP address, access times, referring URLs, and error logs when you use poki com.

3. How We Use Your Data

Every piece of data poki com collects serves a specific, legitimate purpose. Here is exactly how we use your information:

• Account Management: Your registration data is used to create and maintain your poki com account, authenticate your identity when you log in, and communicate important account-related information to you.
• Payment Processing: Transaction data is used to process your deposits and withdrawals, detect and prevent fraudulent transactions, and comply with financial regulations.
• Identity Verification: KYC documents are used to verify that you are who you claim to be, that you meet the minimum age requirement, and that you are not on any restricted persons lists. This protects both you and poki com from fraud and identity theft.
• Platform Improvement: Usage data and analytics help us understand which games are popular, identify technical issues, optimize platform performance, and develop new features that Bangladeshi players actually want.
• Responsible Gaming: We use your gameplay data to monitor for signs of problem gambling. If our systems detect patterns that suggest unhealthy gaming behavior, poki com may reach out to offer support resources or suggest setting deposit limits.
• Legal Compliance: Poki com may use your data to comply with applicable laws, regulations, legal processes, or governmental requests.
• Security: Device information, IP addresses, and log data are used to detect unauthorized access, prevent fraud, and protect the integrity of the poki com platform.

4. Data Sharing

Poki com does not sell your personal data to anyone. Period. We do not rent it, trade it, or give it away for marketing purposes. However, there are limited circumstances where we may share certain data with third parties:

• Payment Processors: When you make a deposit or withdrawal, your transaction data is shared with the relevant payment processor (bKash, Nagad, Rocket, or your bank) to complete the transaction. These processors have their own privacy policies governing how they handle your data.
• Game Providers: Some games on poki com are developed by third-party studios. Limited technical data (such as session identifiers and bet records) may be shared with these providers to deliver the gaming experience and resolve technical issues.
• Legal Requirements: Poki com may disclose your data if required by law, court order, or government regulation. We may also share data if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of poki com, our players, or the public.
• Fraud Prevention: We may share data with industry fraud prevention databases and services to protect against fraudulent activity, money laundering, and other financial crimes.

5. Data Storage and Security

Poki com takes the security of your personal data extremely seriously. We implement multiple layers of protection to ensure your information remains safe:

• All data transmitted between your device and poki com servers is encrypted using 256-bit SSL/TLS encryption — the same standard used by major banks worldwide.
• Sensitive data such as passwords are stored using one-way cryptographic hashing. Even our own staff cannot see your actual password.
• KYC documents are stored in encrypted, access-controlled storage with strict audit logging. Only authorized personnel with a legitimate business need can access these documents.
• Our servers are hosted in secure data centers with physical security measures including biometric access controls, 24/7 surveillance, and redundant power systems.
• Poki com conducts regular security audits and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• All employees who handle personal data undergo background checks and receive regular training on data protection best practices.

While poki com implements industry-leading security measures, no system is 100% immune to breaches. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to mitigate the impact.

6. Cookies and Tracking Technologies

Poki com uses cookies and similar tracking technologies to improve your experience on our platform. Here is what you need to know:

• Essential Cookies: These are required for poki com to function properly. They handle things like keeping you logged in, remembering your language preferences, and maintaining your session security. You cannot opt out of essential cookies without breaking core platform functionality.
• Analytics Cookies: We use analytics tools to understand how players use poki com — which pages are most visited, where users drop off, and how different features perform. This data is aggregated and anonymized, meaning it cannot be traced back to you individually.
• Performance Cookies: These help us optimize loading times, reduce errors, and ensure that poki com runs smoothly across different devices and browsers.

Poki com does not use advertising cookies or tracking pixels from third-party ad networks. We do not track your browsing activity across other websites. Your activity on poki com stays on poki com.

7. Your Rights

As a poki com player, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of all personal data that poki com holds about you. We will provide this within 30 days of your request.
• Right to Correction: If any of your personal data is inaccurate or outdated, you can request that we correct it. You can also update most information directly through your account settings.
• Right to Deletion: You can request that poki com delete your personal data. Please note that we may need to retain certain data for legal compliance, fraud prevention, or to resolve pending disputes. We will inform you if any data cannot be deleted and explain why.
• Right to Data Portability: You can request your data in a structured, commonly used, machine-readable format so you can transfer it to another service if you wish.
• Right to Withdraw Consent: Where we process your data based on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object: You can object to certain types of data processing, such as processing for analytics purposes. Poki com will honor your objection unless we have compelling legitimate grounds that override your interests.

To exercise any of these rights, contact our data protection team at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days.

8. Protection of Minors

Poki com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has created an account on poki com, we will immediately terminate the account, delete all associated personal data, refund any deposits, and void any winnings. If you believe that a minor has registered on poki com, please contact us immediately at [email protected].

9. Data Retention

Poki com retains your personal data only for as long as necessary to fulfill the purposes described in this privacy policy. Specific retention periods include:

• Active Accounts: Your data is retained for the entire duration your poki com account remains active, plus 5 years after account closure for legal compliance and dispute resolution purposes.
• Transaction Records: Financial transaction data is retained for a minimum of 7 years as required by anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for 5 years after account closure.
• Support Communications: Customer support records are retained for 3 years after the last interaction.
• Analytics Data: Aggregated, anonymized analytics data may be retained indefinitely as it cannot be linked back to individual players.

After the applicable retention period expires, poki com will securely delete or anonymize your data so that it can no longer be associated with you.

10. Changes to This Privacy Policy

Poki com may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify you through an in-platform notification, email, or a prominent notice on our website. The updated policy will be posted on this page with a revised "Last Updated" date. Your continued use of poki com after changes have been posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests related to this privacy policy or how poki com handles your personal data, please reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected]

For general platform information, visit our About Us page. To understand the full rules of using our platform, please review our Terms and Conditions.